Refund policy

 

  • You may initiate a return of your map within 30 days of receipt for a full refund or exchange.

  • Items must be returned in their original condition and packaging.

  • Custom-made or personalized items are non-refundable unless they arrive damaged or defective.

How to Initiate a Return

  1. Contact Us: Please email our customer service team at info@roots2roads.com to inquire about returning your product

  2. Return Authorization: Once your return request is approved, you will receive a return authorization number and further instructions.

  3. Shipping: Pack the item securely and ship it to the address provided. Please use a trackable shipping method to ensure safe delivery.

Refunds

  • Refunds will be processed within 7 business days of receiving the returned item.

  • The refund will be issued to the original payment method.

  • Shipping costs are non-refundable.

Exchanges

  • To exchange an item, please follow the return process and place a new order for the desired item.

  • Exchanges are subject to product availability.

Contact Us

For any questions or concerns about our shipping and returns policy, please contact us at:

info@roots2roads.com